This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; ...
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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
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Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. £6.72, good condition, Sold by More Than Words rated 4.0 out of 5 stars, ships from Waltham, MA, UNITED STATES, published 1997 by ICMI Press (International Customer Management Institute).
Edition:
1997, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
1997
Language:
English
Alibris ID:
18315233462
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Seller's Description:
Good. . All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofit job training program for youth, empowering youth to take charge of their lives by taking charge of a business.
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. £6.96, fair condition, Sold by Your Online Bookstore rated 5.0 out of 5 stars, ships from Houston, TX, UNITED STATES, published 1999 by Call Center Press.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. £6.96, good condition, Sold by Orion Tech rated 4.0 out of 5 stars, ships from Arlington, TX, UNITED STATES, published 1999 by Call Center Press.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. £7.89, very good condition, Sold by Jenson Books Inc rated 4.0 out of 5 stars, ships from Logan, UT, UNITED STATES, published 1999 by Call Center Pr.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. £8.68, very good condition, Sold by ThriftBooks-Reno rated 4.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 1997 by Call Center Pr.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. £8.68, very good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 1997 by Call Center Pr.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. £8.93, very good condition, Sold by HPB-Diamond rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1999 by Call Center Pr.
Edition:
1997, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
1999
Language:
English
Alibris ID:
18531577733
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Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. £8.93, very good condition, Sold by Books From California rated 4.0 out of 5 stars, ships from Simi Valley, CA, UNITED STATES, published 1999 by Call Center Press.
Edition:
1997, ICMI Press (International Customer Management Institute)
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. £8.94, very good condition, Sold by HPB-Emerald rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1999 by Call Center Pr.
Edition:
1997, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
1999
Language:
English
Alibris ID:
18079046769
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Standard Shipping: £3.99
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Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Add this copy of Call Center Management on Fast Forward: Succeeding in to cart. £9.34, very good condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1997 by ICMI Press (International Customer Management Institute).
Edition:
1997, ICMI Press (International Customer Management Institute)
Publisher:
ICMI Press (International Customer Management Institute)
Published:
1997
Language:
English
Alibris ID:
18274804115
Shipping Options:
Standard Shipping: £3.99
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Very Good. Very Good condition. 1st edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
