This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.
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This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.
Read Less
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![Conducting the Reference Interview: a How-to-Do-It Manual for Librarians (How to Do It Manuals for Librarians) [Jul 31, 2002] Catherine Sheldrick Ross; Kirsti Nilsen and Patricia Dewdney](https://www4.alibris-static.com/isbn/9781555704322_t.gif)
