Create and improve conversational AI with the latest patterns, best practices, and tools, including generative AI models. Conversational AI (CAI) tools are built to solve problems, but all-too-often they just end up causing pain for users-and developers! Effective Conversational AI reveals best practices and industry-tested techniques for creating chatbots and conversational AI tools that are reliable at an enterprise scale. With the tested ideas and examples in this book, you'll learn to build chatbots that your ...
Read More
Create and improve conversational AI with the latest patterns, best practices, and tools, including generative AI models. Conversational AI (CAI) tools are built to solve problems, but all-too-often they just end up causing pain for users-and developers! Effective Conversational AI reveals best practices and industry-tested techniques for creating chatbots and conversational AI tools that are reliable at an enterprise scale. With the tested ideas and examples in this book, you'll learn to build chatbots that your customers and colleagues will actually want to use! In Effective Conversational AI you'll learn how to: - Create high-quality chatbots and other conversational AI experiences - Plan for continuous improvement - Incorporate generative AI solutions to improve quality, accuracy, and usability - Evaluate user experience and business results Effective Conversational AI introduces continuous improvement practices that are vital for the constant betterment and evolution of chatbots and CAI tools. It introduces the three most-common forms of chatbot--Q&A, process-oriented, and routing agents--and presents a reliable framework for continuously improving each one. Using modern generative AI and tried-and-tested classic approaches, you'll learn to deliver high performance chatbots that can guide a customer through complex end-to-end tasks--no human required! Foreword by Jes???s Mantas. Purchase of the print book includes a free eBook in PDF and ePub formats from Manning Publications. About the technology Powerful new chatbot frameworks and Generative AI models can practically eliminate problems like misinterpreting user intent and delivering nonsensical answers. In this book, you'll learn how to build chatbots that take advantage of large language models and other modern tools and create conversational AI experiences users will love. About the book Effective Conversational AI teaches you how to build great chatbots that perform reliably even at enterprise scale. In it, you'll learn how to clarify user intent using LLMs, respond accurately to unanticipated input, and use Retrieval Augmented Generation to keep responses up to date. Along the way, you'll discover how to establish a feedback loop for continuous quality improvement and master techniques to integrate GenAI safely into conventional chatbot designs. What's inside - Blend Generative AI and conventional chatbot tools - Use LLMs to improve quality, accuracy, and usability - Plan for continuous improvement - Domain-specific responses using RAG About the reader For developers, engineers, and product managers working with conversational AI. About the author Andrew Freed , Cari Jacobs , and Eniko R???zsa are seasoned conversational AI developers with IBM. Table of Contents Part 1 1 What makes conversational AI work? 2 Building a conversational AI 3 Planning for improvement Part 2 4 Understanding what your users really want 5 Improving weak understanding for traditional AI 6 Enhancing responses with retrieval-augmented generation 7 Augmenting intent data with generative AI Part 3 8 Streamlining complex flows 9 Harnessing context for an adaptive virtual assistant experience 10 Reducing complexity with generative AI Part 4 11 Reducing opt-outs 12 Conversational summarization for smooth handoff
Read Less
Add this copy of Effective Conversational AI: Chatbots That Work to cart. $52.88, new condition, Sold by Booksplease rated 4.0 out of 5 stars, ships from Southport, MERSEYSIDE, UNITED KINGDOM, published 2025 by Manning Publications.
Add this copy of Effective Conversational AI: Chatbots That Work to cart. $55.43, new condition, Sold by GreatBookPricesUK5 rated 4.0 out of 5 stars, ships from Castle Donington, DERBYSHIRE, UNITED KINGDOM, published 2025 by Manning Publications.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
New. Trade paperback (US). Glued binding. 328 p. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Add this copy of Effective Conversational Ai to cart. $55.67, new condition, Sold by Books2anywhere rated 5.0 out of 5 stars, ships from Fairford, GLOUCESTERSHIRE, UNITED KINGDOM, published 2025 by Pearson Education.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.
Add this copy of Effective Conversational Ai to cart. $59.16, new condition, Sold by Paperbackshop International rated 5.0 out of 5 stars, ships from Fairford, GLOS, UNITED KINGDOM, published 2025 by Pearson Education.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.
Add this copy of Effective Conversational AI: Chatbots That Work to cart. $66.16, new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2025 by Manning Publications.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
New. Trade paperback (US). Glued binding. 328 p. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Add this copy of Effective Conversational AI: Chatbots That Work to cart. $68.17, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 2025 by Manning Publications.
Add this copy of Effective Conversational Ai Format: Paperback to cart. $68.48, new condition, Sold by indoo rated 4.0 out of 5 stars, ships from Avenel, NJ, UNITED STATES, published 2025 by Manning Publications.
Add this copy of Effective Conversational Ai to cart. $70.16, new condition, Sold by Paperbackshop rated 4.0 out of 5 stars, ships from Bensenville, IL, UNITED STATES, published 2025 by Pearson Education.
