Answering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry. It describes how to set up and manage a technical support operation, covers techniques for handling support questions by phone, and explains how to estimate the cost of a technical support operation. The book includes profiles of successful technical support operations at companies such as ...
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Answering questions about software and hardware is a full-time job for hundreds of thousands of people. IBM alone has over 20,000 full-time technical support personnel. This is a book about and for the technical support industry. It describes how to set up and manage a technical support operation, covers techniques for handling support questions by phone, and explains how to estimate the cost of a technical support operation. The book includes profiles of successful technical support operations at companies such as WordPerfect Corporation.
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Add this copy of Help! : the Art of Computer Technical Support to cart. $11.96, like new condition, Sold by Wonder Book - Member ABAA/ILAB rated 5.0 out of 5 stars, ships from Frederick, MD, UNITED STATES, published 1995 by Peachpit Press.
Add this copy of Help! : the Art of Computer Technical Support to cart. $11.96, good condition, Sold by Poquette's Books rated 5.0 out of 5 stars, ships from Dewitt, MI, UNITED STATES, published 1991 by Peachpit Pr.
Add this copy of Help! : The Art of Computer Technical Support to cart. $12.00, good condition, Sold by DGDriscoll's BOOKS! rated 4.0 out of 5 stars, ships from Canyon City, OR, UNITED STATES, published 1995 by Peachpit Press.
Add this copy of Help! : the Art of Computer Technical Support to cart. $28.26, new condition, Sold by Chidoc5 Rare Books rated 4.0 out of 5 stars, ships from Highland Park, IL, UNITED STATES, published 1991 by Peachpit Pr.
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Illustrated by Stein, Mari" New. 0938151142. PHOTO AND VIDEO OF PAGES TAKEN TO SHOW CONDITION PRIOR TO SHIPPING; PHOTOS EMAILED FOR MORE SPECIFICS WHEN REQUESTED; Book.
Add this copy of Help! : the Art of Computer Technical Support to cart. $35.94, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1991 by Peachpit Pr.
Add this copy of Help! to cart. $48.53, new condition, Sold by Media Smart rated 4.0 out of 5 stars, ships from Hawthorne, CA, UNITED STATES, published 1995 by Longman Group.
