Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries? The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values--from each of four perspectives (financial, customer, ...
Read More
Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries? The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values--from each of four perspectives (financial, customer, internal process, and organizational readiness)--tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed. Evaluation expert Joe Matthews has taken this basic model and, in six carefully illustrated steps, shows how any public library, regardless of size, can more effectively focus its resources, assess strategic impact, and in so doing better serve its community.
Read Less
Add this copy of Scorecards for Results: a Guide for Developing a to cart. $11.84, very good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2008 by Libraries Unlimited.
Add this copy of Scorecards for Results: a Guide for Developing a to cart. $36.48, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 2008 by Libraries Unlimited.
Add this copy of Scorecards for Results: A Guide for Developing a to cart. $59.70, new condition, Sold by Ria Christie Books rated 4.0 out of 5 stars, ships from Uxbridge, MIDDLESEX, UNITED KINGDOM, published 2008 by Libraries Unlimited.
Add this copy of Scorecards for Results: A Guide for Developing a to cart. $62.68, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 2008 by Libraries Unlimited.
Add this copy of Scorecards for Results: a Guide for Developing a to cart. $118.99, new condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 2008 by Libraries Unlimited.