Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma ...
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Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.
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Add this copy of Service Management: Operations, Strategy, Information to cart. $56.90, new condition, Sold by Equilibrium Worldbooks rated 4.0 out of 5 stars, ships from San Gabriel, CA, UNITED STATES, published 2018 by McGraw-Hill Education.
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New in new dust jacket. 546 p. Audience: College/higher education. Please double check the textbook description: Express shipping takes 3-5 days with free tracking number! Brand New Paperback International edition textbook, 9th edition. Different ISBN number and book cover design. The content is exactly same as original US edition. The book printed in Black/White, the book cover may contain the foreign words and the restriction sale disclaimer.
Add this copy of Service Management: Operations, Strategy, Information to cart. $56.95, new condition, Sold by Global Express rated 5.0 out of 5 stars, ships from San Marino, CA, UNITED STATES, published 2018 by McGraw-Hill Education.
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New in new dust jacket. 546 p. Audience: College/higher education. This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. All shipments contain tracking numbers. Great professional textbook selling experience and expedite shipping service.
Add this copy of Service Management: Operations, Strategy, Information to cart. $9.79, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2014 by McGraw-Hill.
Add this copy of Service Management: Operations, Strategy, Information to cart. $9.79, good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2014 by McGraw-Hill.
Add this copy of Service Management: Operations, Strategy, Information to cart. $12.00, good condition, Sold by HPB-Red rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2014 by McGraw-Hill.
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Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
Add this copy of Service Management: Operations, Strategy, Information to cart. $12.00, fair condition, Sold by HPB-Red rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2014 by McGraw-Hill.
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Fair. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority!
Add this copy of Service Management: Operations, Strategy, Information to cart. $13.09, fair condition, Sold by Rebooksellers rated 5.0 out of 5 stars, ships from Tequesta, FL, UNITED STATES, published 2014 by McGraw-Hill.
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Fair. Size: 11x8x1; This Book is in Acceptable condition-COVERS HAVE WEAR AT CORNERS, WATER WRINKLING AT BOTTOM OF PAGES, REST FINE. Please note Acceptable is the lowest condition grade possible. See our picture for exact item you will receive. All items ship within 24 hours. Packaging is 100% Recyclable. Most items purchased from Charitable organizations. A portion of each sale is also donated to a monthly charity, check your package for this month's charity. Reuse-Recycle-Rebook!
Add this copy of Service Management: Operations, Strategy, Information to cart. $13.92, poor condition, Sold by The Book Cellar rated 4.0 out of 5 stars, ships from Nashua, NH, UNITED STATES, published 2014 by McGraw-Hill.
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Poor. Size: 11x8x1; Has heavy highlighting, underlining and/or writing, shelf wear, corner wear, . CD-ROM or supplement may not be included. The book is still a good reading copy. Has heavy water damage, but book is still usable. Over 1, 000, 000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.
Add this copy of Service Management: Operations, Strategy, Information to cart. $18.99, very good condition, Sold by FirstClassBooks rated 4.0 out of 5 stars, ships from Little Rock, AR, UNITED STATES, published 2014 by McGraw-Hill.
