For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.
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For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.
Read Less
Add this copy of Ultimate Service: the Complete Handbook to the World of to cart. $11.65, good condition, Sold by ThriftBooks-Baltimore rated 5.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 1994 by Pearson College Div.
Add this copy of Ultimate Service: the Complete Handbook to the World of to cart. $11.67, good condition, Sold by newlegacybooks rated 5.0 out of 5 stars, ships from Annandale, NJ, UNITED STATES, published 1994 by Prentice Hall.
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Add this copy of Ultimate Service: the Complete Handbook to the World of to cart. $12.00, good condition, Sold by HPB-Red rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1994 by Pearson College Div.
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Add this copy of Ultimate Service: the Complete Handbook to the World of to cart. $48.20, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1994 by Pearson College Div.
Add this copy of Ultimate Service: the Complete Handbook to the World of to cart. $56.97, new condition, Sold by Just one more Chapter rated 3.0 out of 5 stars, ships from Miramar, FL, UNITED STATES, published 1994 by Pearson College Div.
