Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users ...
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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
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Add this copy of A Guide to Computer User Support for Help Desk and to cart. £7.73, good condition, Sold by Orion Tech rated 4.0 out of 5 stars, ships from Arlington, TX, UNITED STATES, published 2012 by Course Technology Cengage Learning.
Add this copy of A Guide to Computer User Support for Help Desk and to cart. £7.73, good condition, Sold by ThriftBooks-Atlanta rated 4.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2012 by Course Technology Cengage Learning.
Add this copy of A Guide to Computer User Support for Help Desk and to cart. £7.73, good condition, Sold by ThriftBooks-Reno rated 4.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2012 by Course Technology Cengage Learning.
Add this copy of A Guide to Computer User Support for Help Desk and to cart. £7.73, good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2012 by Course Technology Cengage Learning.
Add this copy of A Guide to Computer User Support for Help Desk and to cart. £7.73, good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2012 by Course Technology Cengage Learning.
Add this copy of A Guide to Computer User Support for Help Desk and to cart. £13.36, fair condition, Sold by BooksRun rated 4.0 out of 5 stars, ships from Philadelphia, PA, UNITED STATES, published 2012 by Course Technology Cengage Learning.
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Seller's Description:
Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Markings in workbook.
Add this copy of A Guide to Computer User Support for Help Desk and to cart. £31.58, good condition, Sold by TEXTSHUB rated 5.0 out of 5 stars, ships from Franklin Lakes, NJ, UNITED STATES, published 2012 by Course Technology Cengage Learning.
Add this copy of A Guide to Computer User Support for Help Desk and to cart. £37.26, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 2012 by Course Technology Cengage Lear.
Add this copy of A Guide to Computer User Support for Help Desk & to cart. £41.73, good condition, Sold by A2ZBooks rated 4.0 out of 5 stars, ships from Burgin, KY, UNITED STATES, published 2012 by Course Technology Ptr.
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Seller's Description:
Very Good Condition. Text appears to have multiple markings such as highlighting, underlining & writing. Cover has wear and corner bumps. The spine is in good condition with some wear. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Education; ISBN: 113318782X. ISBN/EAN: 9781133187820. Pictures of this item not already displayed here available upon request. Inventory No: 1561037272.
This book wasn't bad and did cover the subject matter adequately, but it is far more textbook than anything else and, as such, is not exactly an entertaining read.
