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Database-Driven Web Sites
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Introduction to Reference...
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Reference and Information...
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New Technologies and...
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Delivering Satisfaction and...
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Integration in the Library...
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Library Training for Staff...
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Evaluating Reference Services...
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Truth about Reference...
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Reference Interviews,...
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Success at the Enquiry Desk:...
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Introduction to Library...
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Success at the Enquiry Desk:...
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Success at the Enquiry Desk:...
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Assessment and Accountability...
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Basic Reference Sources: A...
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