I contacted this seller immediately after purchase of this book letting them know that the address was outdated. I gave the NEW address and they mailed it out to my old address- ensuring that I will not get this book...Now need a refund SO DISAPPOINTED
2.5 lb hardcover shipped in thin plastic?no padding. Corners dented, back cracked. No seller reply. Sent multiple emails to change address before shipping (they had 6 days to respond); all ignored. This seller is negligent, dismissive, and careless. AVOID
Though described as in "Very Good" condition, the book was filled with yellow highlighting. I contacted HPB-Ruby twice through Alibris with no response. I had to pay shipping to return to Alibris. I won't purchase from this sloppy seller again.
Book was shipped in a single layer thin plastic foil envelope, and suffered some light damage during transport - some bumps and scratches, and some damage from when someone, along the way, chose to replace some torn away plastic with packing tape.
My book arrived in great condition! It took a few more days than the expected shipping time but that's probably the post office's fault. I would definitely buy again!
Hi,
This book is marked as having been delivered but it was not. The other three books I ordered from you have been promptly delivered. Can you advise?
Thanks.
Customer comments
All of the comments for HPB-Ruby appear below:
positive comment by Mary B on May 21, 2025
As described, quick ship, very nice, thanx.
neutral comment by Dawn L on May 21, 2025
As described and well packaged, but shipping time was really slow. ETA off by 2 weeks or more. I honestly thought the item had been lost.
positive comment by Diane C on May 20, 2025
Arrived today. Am very pleased with its condition. Thank you.
negative comment by Wendy W on May 17, 2025
I contacted this seller immediately after purchase of this book letting them know that the address was outdated. I gave the NEW address and they mailed it out to my old address- ensuring that I will not get this book...Now need a refund SO DISAPPOINTED
negative comment by Julie I on May 17, 2025
2.5 lb hardcover shipped in thin plastic?no padding. Corners dented, back cracked. No seller reply. Sent multiple emails to change address before shipping (they had 6 days to respond); all ignored. This seller is negligent, dismissive, and careless. AVOID
positive comment by Joan H on May 17, 2025
Great service!
positive comment by Charles L on May 16, 2025
Fast shipping. Thanks.
positive comment by Anne R on May 15, 2025
Timely shipment, item as described.
negative comment by Jason B on May 14, 2025
Though described as in "Very Good" condition, the book was filled with yellow highlighting. I contacted HPB-Ruby twice through Alibris with no response. I had to pay shipping to return to Alibris. I won't purchase from this sloppy seller again.
positive comment by Roger V on May 14, 2025
Item arrived in stated condition. Very pleased with transaction. Thank you.
positive comment by Dorothy W on May 12, 2025
Book arrived quickly, in fine condition, and was well packaged. I'd be happy to buy from this seller again.
positive comment by Dorothy W on May 12, 2025
Book arrived quickly, in fine condition, and was well packaged. I'd be happy to buy from this seller again.
neutral comment by Joshua S on May 11, 2025
Rated "very good" but was covered in marks and writing. Would consider fair to good at best. All pages present and arrived in reasonable time.
positive comment by David S on May 10, 2025
I was pleased with the item and the shipping, which was prompt and well packaged.
positive comment by Diane C on May 7, 2025
Very nice condition. 👍
positive comment by David E on May 6, 2025
***** 5 STARS ***** No complaints.
positive comment by Roger V on May 3, 2025
Book arrived in very good condition. Very pleased with transaction. Thank you.
positive comment by sharon p on Apr 27, 2025
Great Book!!!!!! Thanks!!!!!!!!!
positive comment by tih on Apr 26, 2025
Book was shipped in a single layer thin plastic foil envelope, and suffered some light damage during transport - some bumps and scratches, and some damage from when someone, along the way, chose to replace some torn away plastic with packing tape.
positive comment by tih on Apr 26, 2025
Book as described; well packed; promptly shipped. Thank you!
positive comment by Chris`` T on Apr 21, 2025
My book arrived in great condition! It took a few more days than the expected shipping time but that's probably the post office's fault. I would definitely buy again!
positive comment by Susan D on Apr 12, 2025
Highly recommend this very reliable seller.
positive comment by Cynthia B on Apr 9, 2025
Book in excellent shape.
positive comment by Cynthia B on Apr 9, 2025
Thank you!
neutral comment by Cynthia B on Apr 8, 2025
Hi, This book is marked as having been delivered but it was not. The other three books I ordered from you have been promptly delivered. Can you advise? Thanks.
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