Introduction to Help Desk Skills and Concepts is designed to teach students: The importance and benefits of measuring the delivery of customer support. How to create positive interactions with customers. How to identify customer needs. How to meet customer expectations. How to deal effectively with a variety of costomer situations. How to work with unrealistic or angry customers. How to gain satisfied customers through better listening. How to use basic tools and technologies used in the customer support industry.
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Introduction to Help Desk Skills and Concepts is designed to teach students: The importance and benefits of measuring the delivery of customer support. How to create positive interactions with customers. How to identify customer needs. How to meet customer expectations. How to deal effectively with a variety of costomer situations. How to work with unrealistic or angry customers. How to gain satisfied customers through better listening. How to use basic tools and technologies used in the customer support industry.
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Add this copy of Introduction to Help Desk Concepts and Skills to cart. $9.87, good condition, Sold by ThriftBooks-Baltimore rated 5.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2003 by McGraw-Hill/Irwin.
Add this copy of Introduction to Help Desk Concepts and Skills to cart. $9.87, fair condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2003 by McGraw-Hill/Irwin.
Add this copy of Introduction to Help Desk Concepts and Skills to cart. $9.88, good condition, Sold by Goodwill Books rated 5.0 out of 5 stars, ships from Hillsboro, OR, UNITED STATES, published 2003 by McGraw-Hill Companies.
Add this copy of Introduction to Help Desk Concepts and Skills [With to cart. $9.90, good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2003 by McGraw-Hill Companies.
Add this copy of Introduction to Help Desk Concepts and Skills to cart. $21.50, new condition, Sold by Scholars Attic rated 4.0 out of 5 stars, ships from Lake Barrington, IL, UNITED STATES, published 2003 by McGraw-Hill Companies.
Add this copy of Introduction to Help Desk Concepts and Skills to cart. $71.00, very good condition, Sold by A2ZBooks rated 4.0 out of 5 stars, ships from Burgin, KY, UNITED STATES, published 2003 by McGraw-Hill College.
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Seller's Description:
Very Good Condition. Appears to have clean text. Has light shelf and corner wear. Has remainder mark on outside edge of pages. Binding is in very good condition. Has stickers on spine and back cover. Includes CD-ROM. Quantity Available: 1. ISBN: 007821677x. ISBN/EAN: 9780078216770. Pictures of this item not already displayed here available upon request. Inventory No: 1560787715.
Add this copy of Introduction to Help Desk Concepts and Skills to cart. $77.00, very good condition, Sold by A2ZBooks rated 4.0 out of 5 stars, ships from Burgin, KY, UNITED STATES, published 2003 by McGraw-Hill College.
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Seller's Description:
Very Good Condition. Text Appears Clean, This Book is Used very good. Nice looking book with very minor wear to the cover. Quantity Available: 1. ISBN: 007821677x. ISBN/EAN: 9780078216770. Pictures of this item not already displayed here available upon request. Inventory No: 1560753382.
Add this copy of Introduction to Help Desk Concepts and Skills to cart. $52.34, new condition, Sold by Just one more Chapter rated 3.0 out of 5 stars, ships from Miramar, FL, UNITED STATES, published 2003 by McGraw-Hill Companies.
