This work is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
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This work is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
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Add this copy of A Guide to Customer Service Skills for the Help Desk to cart. $13.31, good condition, Sold by Poquette's Books rated 5.0 out of 5 stars, ships from Dewitt, MI, UNITED STATES, published 1999 by Course Technology.
Add this copy of A Guide to Customer Service Skills for the Help Desk to cart. $14.35, fair condition, Sold by HPB-Red rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 1999 by Course Technology.
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Add this copy of A Guide to Customer Service Skills for the Help Desk to cart. $42.13, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Santa Clarita, CA, UNITED STATES, published 1999 by Course Technology.
