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Meredith Powers,
Laura Costello
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Kay Ann Cassell,
Uma Hiremath
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Managing Reference Today: New...
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Managing Reference Today: New...
Kay Ann Cassell
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Serving Online Customers:...
Donald A Barclay
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Donald A Barclay
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Reference Interview Today:...
Dave Harmeyer
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The Handheld Library: Mobile...
Thomas a Peters (Editor),
Lori Bell (Editor)
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Implementing Virtual...
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Reference and Information...
Kay Ann Cassell,
Uma Hiremath
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Assessing Information Needs...
David Nicholas,
Eti Herman
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Instant Messaging Reference:...
Rachel Bridgewater,
Meryl Cole
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Assessing Reference and User...
Eric Novotny
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New Directions in Reference
Bryon D Anderson
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Internet Reference Support...
Rita Pellen,
William Miller
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Improving Internet Reference...
Rita Pellen,
William Miller
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Digital Reference Services
Linda S Katz
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Distance Learning:...
Hemalata Iyer
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New Technologies and...
Linda S Katz
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