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Serving the Difficult Customer
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Defusing the Angry Patron
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Interlibrary Loan Sharks and...
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Defusing the Angry Patron
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The Right to Information:...
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Customer Service Excellence:...
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Assessing Service Quality:...
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Designing Instruction for...
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The Academic Library and Its...
Peter Jordan
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Patron Behavior in Libraries
American Library Association
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Introduction to Library...
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Customer Service: A How-To-Do...
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Libraries: Global Reach-Local...
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Putting Service Into Library...
American Library Association
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Book Discussions for Adults:...
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Information is Empowering:...
Katie Scarborough (Editor),
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Educating the Public Library...
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Book Availability and the...
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Booktalk! 4: Selections from...
Joni R Bodart (Editor)
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Commitment to Service: The...
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